Alina Selyukh

When you follow retail, there are a few things you hear about a lot, and one of them is returns, because processing them costs stores a lot of money.

"Well over 10 to 11 percent of goods get returned," says Larisa Summers. "In some categories 20 to 30 percent of goods get returned."

On a cold December night last year, a meeting was called in the lobby of my apartment building. Concerned residents gathered to discuss a matter of great import: what to do about the swarms of packages jamming the lobby closet and overflowing into the entryway.

Unclaimed boxes were an eyesore and a nuisance. Finding the right package was starting to require gymnastic ability. And the boxes kept coming, by the dozens, maybe hundreds. Most of them were from Amazon: brown, with a smile on the side.

When it comes to the Olympic-style bidding for Amazon's second headquarters, the nation's capital and its neighbors could have joined together in a united front.

Instead, the District of Columbia and the suburbs of Maryland and Virginia decided to compete against each other.

From the company that brought you the option of letting a courier inside your home comes a new service: package delivery inside your car.

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